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Help: Frequently Asked Questions |
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You're bound to have some questions concerning our Car Service. Below are the answers to some of the most frequently asked. |
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Vehicle Issues |
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Special Needs |
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Payment/Tolls/Cost |
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Credit Card Payment |
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Lost Items |
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(We are not responsible for any items left in our vehicles, but as a courtesy to our valued customers we will make every effort to locate your property. We retain found items for 30 days.) |
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Corporate Accounts |
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Vehicle Issues
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Must the driver or passengers wear seat belts?
Must an infant be in a child safety seat?
Must a young child be in a booster seat?
Does Tel-Aviv supply infant seats or booster seats?
Officially, drivers of for-hire vehicles and yellow medallion taxicabs and their passengers are exempt from laws regarding car seats and seat belts. Children under the age of seven (7) are permitted to sit on an adult’s lap.
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Does Tel-Aviv supply infant seats or booster seats?
No
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What is the capacity of the various vehicles?
FULL SIZE 4 DOOR SEDAN: 1 to 4 passengers, 3 medium size bags.
LUXURY SEDAN: (Lincoln Town Car, Cadillac, etc.) Same as above.
MINI VAN: Up to 5 passengers with 5 pieces of luggage. Less people, more luggage capacity.
VANS: 6 through 13 passengers. Luggage capacity is directly related to the number of passengers. Less people, more luggage capacity.
Note: 13 passengers Van can carry 13 passengers with carry-on or up to 10 passengers with 8 suitcases.
LIMOUSINES: 6 through 10 passengers with 4 pieces of luggage.
6 passengers limousine 4 pieces of luggage.
8 passengers limousine 4 pieces of luggage.
10 passengers limousine 4 pieces of luggage.
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Special Needs
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Does Tel-Aviv provide handicapped accessible vehicles?
In compliance with The American’s With Disabilities Act, you may reserve an unmarked, handicapped accessible vehicle by calling us at 800-222-9888.
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Will Tel-Aviv carry a Service Dog?
Yes, just be sure to tell our operator you will be traveling with a service dog or select the “SERVICE DOG” option when reserving on line.
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May I bring my pet in a Tel-Aviv vehicle?
Yes. Be sure to tell our operator you will be traveling with a pet or select the “PET” option when reserving on line.
*All cats must be in carriers. All dogs must be leashed and dogs over 25 pounds must travel in a mini-van.
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How old must my child be to travel alone?
At least 16 years old. All children under 16 years of age must be accompanied by an adult.
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Payment/Tolls/Cost
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Can I get a receipt when I pay in cash?
The driver will be happy to provide you with a cash receipt.
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Who is responsible for any tolls incurred during my trip?
You are responsible for the tolls.
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Why does the driver sometimes charge me the toll for his return trip, even though I won’t be in the car?
You are responsible to pay the driver’s return toll to Manhattan, only when there is no way for the driver to return to Manhattan without paying a toll. For example: A driver can return to Manhattan from JFK or LaGuardia Airports without incurring a toll, but he cannot return to Manhattan from Newark airport without paying a toll. Therefore, you are responsible for paying his return toll when you are dropped off at Newark Airport.
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Is tipping mandatory? If so, is there a set percentage I must tip?
In most cases, tipping is not mandatory. If you choose to tip, the percentage is at your discretion.
The only exception is when traveling is a stretch limousine. Limousines have a mandatory 20% gratuity.
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May I pay with a personal or business check?
No, we do not accept checks.
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Can I get a price online without making a reservation?
Yes, go to
Online Reservations on our home page.
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How is waiting time charged?
Waiting time is charged at 15 minute increments.
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Is there a “grace period” before I must start paying for waiting time?
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If you keep the driver waiting less than 10 minutes there is no charge but if you go over 10 minutes, you will be charged the entire 15 minutes.
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Does the fare include tolls and tip?
No, the fare does not include tolls, tip, waiting time or additional stops.
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Credit Card Payment
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When I make a reservation using my credit card, am I actually paying for the trip?
No, you are simply getting pre-approval to be able to use your credit card. Your credit card company will temporarily hold funds (minimum $75) for 3 to 5 business days waiting for the actual charge to be put through. If no charge is made, the hold will be released.
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Can I pay for a trip with a credit card by giving my credit card number to the operator over the phone or entering my card number on line?
No, you must present the card to the driver at the time of pick up.
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If I reserve a car with my credit card, can I pay in cash at the time of the trip?
Yes, but remember, the temporary hold on your credit card will last 3 to 5 business days before the funds are available for use.
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Can I use my debit card to pay for a ride?
Yes, but remember the temporary hold on your bank account funds will be a minimum of $75 until the actual sale is processed.
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Lost Items
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(We are not responsible for any items left in our vehicles, but as a courtesy to our valued customers we will make every effort to locate your property. We retain found items for 30 days.)
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I think I left something in a Tel-Aviv car, how can I get it back?
Call our office at 800-222-9888 and ask for Customer Service. Our agent will gather your information and try to locate your property.
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If you find my property, how can I get it back?
Items may be retrieved at our office located at 43-23 35th Street, Long Island City, NY 11101, between Queens Blvd. and 43rd Ave.
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Or, if you wish to have FedEx pick up the item, notify our Customer Service Representative at 800-222-9888 that FedEx will be making the pick up. You must contact FedEx directly and pay for the pick up.
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Corporate Accounts
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What are the requirements for opening a corporate account?
Corporate accounts must use a minimum of $2000 worth of service per month.
An automatic 20% gratuity is added to each trip.
You must be a New York based company with New York banking.
You must be in business for at least 4 years.
Our terms of payment are “Net 10 Days.”
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How can my company apply for a Corporate Account?
Call our Customer Service Representative at 800-222-9888 and ask for an application form.
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Does Tel-Aviv accept personal accounts?
No, only Corporate Accounts.
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