Reservations and Traveling FAQ

1. How much notice is required to make a reservation?

We suggests that you book a reservation 24 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups. You may call us or check online for same-day availability.

2. Will I get a call when my car arrives?

As a courtesy to our customers we do attempt to contact all our customers when their drivers are on location. However, we are not always able to contact passengers upon a driver’s arrival due to heavy call volume.

3. Can the driver come into my building to pick up my luggage and bring it out to the car?

Unfortunately, drivers are unable to leave their vehicles unattended. The drivers will be pleased to assist with your luggage from the front of your building to the vehicle.

4. How much notice is required to cancel a reservation?

Tel-Aviv requests that our customers cancel their reservations at least 2 hours in advance for Manhattan pick-ups and 3 hours in advance for pick-ups outside Manhattan. Cancellations made after the requested time-frames are subject to fees.

5. May I make a last minute change to my reservation?

Tel-Aviv attempts, to the best of its ability, to accommodate last minute changes. If you would like to make a change to your reservation, please notify us of your change at least 2 hours in advance for Manhattan pick-ups and at least 3 hours in advance for pick-ups outside of Manhattan.

6. If I have already booked a reservation from the airport, what should I do once I land?

After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car. The driver will pick you up within minutes at a designated curbside meeting point located right outside your baggage claim.

7. For airport pickups, must I reserve a car in advance or can I call for a car once I land? How long will it take to pick me up?

Tel-Aviv can generally provide unscheduled airport pickups. Please call us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car in advance. It takes approximately 5-8 minutes for the driver to pull up to your terminal.

Vehicle Issues

1.Must I wear a seat belt in a Tel-Aviv car?

No. Tel-Aviv affiliated vehicles are for-hire vehicles. Therefore, their passengers are exempt from New York State from laws regarding seat belts. However, Tel-Aviv highly encourages all riders to buckle their seatbelts while traveling.

2. Must my child be in a child safety/booster seat?

NYC and TLC regulations regarding child safety seats: Drivers of yellow medallion taxicabs and for-hire vehicles and their passengers, are exempt from laws regarding car seats and seatbelts.

Keep in mind, the TLC encourages everyone in the vehicle to buckle their seatbelts while riding in a cab. There are no Taxi and Limousine Commission rules regarding this, as it is a State exemption. Passengers with children are encouraged to bring their own car seats, which the drivers must allow passengers to install.

NOTE - Children under the age of seven are permitted to sit on an adult's lap.

3. Does Tel-Aviv supply infant or booster seats?

“If you would like Tel-Aviv to provide child car seat, you may order an SUV equipped with a “standard” infant seat. We provide only one type of car seat which it may not be appropriate for all children. The seat is offered as a courtesy and is not required by law.”

4. What are the passenger and luggage capacities of the various vehicles?

Sedans and Luxury Sedans can accommodate up to four passengers with 3 standard size pieces of luggage.

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